Using the desktop software

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Amazon prime video app for smart tv not working

Sign into your account using the MyHarmony desktop software and select your remote from the gallery.
Select the Activities tab on the left and click the Add Activity button.

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Select the Watch Smart TV Activity type and rename the Activity to something descriptive, such as 'Living Room TV'.
(Harmony Smart Keyboard users should select the predefined Smart TV Activity type)
Select the devices that are needed as part this Activity and set your television as the channel changing device.

Notice

If you have added your cable/satellite box (cable box, satellite receiver, etc.) you can select it as the channel changing device. This will correctly assign the channel changing commands to the cable/satellite box and not the TV.

Select the device that's used to control the volume. Either your AV receiver, or if you do not use one, your television.
Select the input that your Smart TV uses when using the apps. This may appear in the list as Smart Home, Smart Hub, or if available, the direct app you'd like to watch, such as Netflix.
Select the input that your AV receiver must be set to and sync your remote.